David’s Transit Journey to Access Support Services

Building on insights gained from a collaborative project on addressing homelessness, I independently developed a journey map aimed at enhancing access to services for homeless individuals through the System Navigator map based on Peel Region’s transit system. This separate endeavor sought to amplify the reach of Moyo Health & Community Services within underserved communities, aligning with efforts to prioritize harm reduction and access to health and social services. Through the Systems Navigator concept, the map highlights essential service locations, such as shelters and food banks, using easily recognizable icons to overcome language barriers and simplify navigation. This project represents a focused initiative to increase service awareness and accessibility for marginalized groups, responding to the urgent needs exacerbated by the COVID-19 pandemic.

Helen BaeFebruary 23, 2024journey map, persona development, homelessness, service blue print, community support, community services